During this period of uncertainty and volatility, we at SoFi want to assure you that we stand by our promise to help you tackle your student debt and Get Your Money Right. We are working harder than ever to provide you with the services that you need. This takes shape in the form of these commitments which we will continue to make to you.
We Are Here For You If You Can’t Make Your Payments
The last two weeks have been a challenging financial environment, to say the least. If you have concerns about your ability to meet your monthly payments on existing SoFi loans, please contact us at firstname.lastname@example.org. We are here to discuss SoFi’s programs for qualified borrowers to provide support related to late payments, timing of payments, or late fees.
Our Products Are Accessible 24/7
We know that in times of uncertainty, trust and reliability are more important than ever. As a digital-first financial institution, all of our products are accessible 24/7 right on your phone. If you access your information through our mobile app, you’ll see daily updates and important information on your finances, helpful tools and educational material on important financial decision. Download the app now, if you haven’t already.
If You’re Uncertain About What to Do, We Have Licensed Professionals to Help You
Many of our members are, understandably dealing with heightened ambiguity in the market, facing their first bear market, and are uncertain about the impact on their finances and their futures. Our financial planners and career advisors are here for you to talk to whether you’re considering rebalancing your portfolio, assessing your loan options, looking for opportunities to save and invest or entering the job market. Set up a free appointment with a financial advisor here, career advisor here or consult our FAQs and general support here.
As always, AAE members receive a 0.25% rate discount when refinancing their student loans at SoFi.com/AAE.