{"id":13279,"date":"2019-10-04T02:00:25","date_gmt":"2019-10-04T07:00:25","guid":{"rendered":"https:\/\/www.aae.org\/specialty\/?post_type=podcast&#038;p=13279"},"modified":"2021-01-06T16:24:28","modified_gmt":"2021-01-06T22:24:28","slug":"reputation-matters-ep004","status":"publish","type":"podcast","link":"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/","title":{"rendered":"Reputation Matters: What Every Endodontist Should Know About Online Management \u2013 Ep. 004"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-13280 alignright\" src=\"https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage-150x150@2x.jpg 300w, https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage-150x150.jpg 150w, https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage-83x83.jpg 83w, https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage-104x104.jpg 104w, https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage-83x83@2x.jpg 166w, https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage-104x104@2x.jpg 208w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>Your patient has what you perceive to be an uneventful and good treatment experience in your office. You dismiss the patient exchanging pleasant salutations, only to find out two weeks later that same patient left you a \u201cbad\u201d review! Scenarios like this have become a shocking reality presenting a new degree of challenges for the dental practitioner in the digital age. A favorable online reputation ranks as a top concern for businesses, more specifically dentists, as we continue to figure out ways to navigate the sometimes unforgiving world of \u201clikes\u201d and online reviews! In this podcast segment, we engage dental reputation management expert Dr. Joshua A. Austin for some lively and candid discussion on best practices and strategies to manage the dreaded \u201cunsavory\u201d review. Listen in and make sure the brief stint of heart failure after seeing a one-star review is as rare an occurrence as a four-rooted canine!<\/p>\n<p><em>Episodes of Endo Voices may include opinion, speculation and other statements not verifiable in the scientific method and do not necessarily reflect the views of AAE or the sponsor(s). Listeners should use their best judgment in evaluating the merits of any content.<\/em><\/p>\n","protected":false},"featured_media":13280,"comment_status":"closed","ping_status":"closed","template":"","feature":[],"podcast-topic":[278,279],"class_list":["post-13279","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","podcast-topic-practice-management","podcast-topic-practice-promotion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reputation Matters: What Every Endodontist Should Know About Online Management \u2013 Ep. 004 - American Association of Endodontists<\/title>\n<meta name=\"description\" content=\"Endo Voices Podcast is brought to you by the American Association of Endodontists. We explore the complicated relationship between root canals and implants.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reputation Matters: What Every Endodontist Should Know About Online Management \u2013 Ep. 004 - American Association of Endodontists\" \/>\n<meta property=\"og:description\" content=\"Endo Voices Podcast is brought to you by the American Association of Endodontists. We explore the complicated relationship between root canals and implants.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/\" \/>\n<meta property=\"og:site_name\" content=\"American Association of Endodontists\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/endodontists\" \/>\n<meta property=\"article:modified_time\" content=\"2021-01-06T22:24:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@savingyourteeth\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/\",\"url\":\"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/\",\"name\":\"Reputation Matters: What Every Endodontist Should Know About Online Management \u2013 Ep. 004 - American Association of Endodontists\",\"isPartOf\":{\"@id\":\"https:\/\/www.aae.org\/specialty\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.aae.org\/specialty\/podcast\/reputation-matters-ep004\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.aae.org\/specialty\/wp-content\/uploads\/sites\/2\/2019\/09\/Ep4_FtImage.jpg\",\"datePublished\":\"2019-10-04T07:00:25+00:00\",\"dateModified\":\"2021-01-06T22:24:28+00:00\",\"description\":\"Endo Voices Podcast is brought to you by the American Association of Endodontists. 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